if it shuts down, customers have to mail tickets to virginia. however, because she went through hassle, ticket master made an expepgs. -- exception saying we regret consumer inconvenience and the situation was resolved as soon as we're made aware. katie e mail aid copy toickit master ask received this credit to her account. four tickets, $109 each. $436. >> i thank you for helping me. i feel a great sense of relief. and i'm happy. when u 2 comes back, i'll be back getting more tickets, probably. >> how do you get around this? purchase your tickets online. just go back, request money and the refund goes back into your pocket. >> thank you. >> sure. >> coming up next, nasa rewrites the history of life on mars. >>> a discovery almost made 35 years ago. man: we need a sofa. something i can stretch out on! woman: ooh... that will go with those lamps my mother gave us. or we could get some new lamps. or we could get no sofa. negotiating, eh? you got it! how about a nice home for our tv? how about doors to hide that drive-in theater? how about a cowhid